(US/Latam) Payroll Coordinator

Costa Rica, San Jose

Today Lonza is a global leader in life sciences. We are more than 15,000 employees in more than 100 locations around the world. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

The HR Shared Service Professional provides transactional and administrative support services to the employees, managers and HR partners. This role is responsible for follow up and completion of employee inquiries, review and escalation of service requests to NGA partners or Internal HR analytics team. Compile and analyze payroll data and reports to ensure timely and accurate payroll processing. Thorough review and approval of Workday business processes as assigned. This role will also facilitate Tier 0 or Tier 1 case resolution in transferring knowledge to these levels.

Key responsibilities:

  • Review Workday transactions submitted via the payroll exchange to North Gate Associates (fully outsourced payroll provider) to ensure accuracy in payroll processing.  Submit ticket requests via My HR.
  • Respond to internal SNOW ticket inquiries and ensure tickets are properly escalated.
  • Manage and adjust personal time off (PTO) accruals. Perform historical corrections or adjustments in Kronos as needed.
  • Perform payroll audits and data analysis.

Key requirements

  • 1-2 years LATAM Payroll experience is a must (Costa Rica and Mexico payroll is preferred). 
  • 1-2 US Payroll experience is a must. 
  • Experienced professional with knowledge of Payroll and Time attendance systems. Enterprise time/Kronos required. 
  • Knowledge of Workday HRIS systems helpful but not required.
  • High intermediate English language mastery (oral and written).
  • Proficient using Excel (able to do vlookups, pivot tables, etc.).
  • Proficient using Microsoft Office tools (Word, Power Point, etc.).
  • Strong administration skills.
  • The ability to work accurately, with attention to detail.
  • Excellent interpersonal and customer-facing skills.

Every day, Lonza´s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve Is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

Reference: R22225