As a preferred global partner to the pharmaceutical, biotech and nutrition markets, we harness scientific innovation and manufacturing technology to enable our customers to serve their patients and consumers.
Our business is structured across four divisions: Biologics, Small Molecules, Cell & Gene and Capsules & Health Ingredients. Our services and products span from supporting early-phase discovery to custom development and manufacturing of active pharmaceutical ingredients, as well as innovative dosage forms for the pharma, consumer health and nutrition industries. Our scale and resources mean that we can provide a single integrated solution to meet our customers’ complex needs.
We take a systematic approach to improving efficiency and reducing waste as part of our Lean program. In 2022, we introduced our Lean principles with fundamental operational and behavioral components across our manufacturing organization. By 2023, our scope broadened to include all corporate functions.
Over the course of 2023, we extended our program to deliver more tangible outcomes while maintaining our existing focus on cultural and behavioral elements. We streamlined our processes, optimized resources and enhanced overall productivity while maintaining customer value. This involved a comprehensive approach that went beyond basic Lean principles, including the following key components:
Head, Group Operations
Across our site network, we deliver value for our customers through our combined focus on quality, safety and operational excellence.
From conception to launch, we have a robust management process in place to ensure the successful delivery of our growth projects. The strategic selection of programs is based on meeting the current and future needs of our customers and our own selection criteria. Considerations include strategic relevance, commercial rationale, feasibility, and return on investment. This approach allows us to remain confident in our capability to create long-term value for our business.
From design to execution, our standardized approach allows us to bring efficiency at each stage of the process. The technical solutions and business case are refined at each stage with clear metrics agreed, prior to approval for investment. Progress monitoring throughout each stage allows for early issue detection and mitigation as well as ensuring execution remains on track and on budget.
At the start of each project, we select a dedicated end-to-end lead supported by a multifunction team. We track individual projects closely through steering committees and monitor the portfolio of all projects. This close monitoring is overseen at structured intervals by both the Executive Committee and Board of Directors, and learnings are incorporated into the program on a continuing basis.
As part of our ongoing commitment to constant innovation, we launched a new biological development and manufacturing concept in Visp, in 2017. The Ibex® Biopark is a flexible, modular, development and manufacturing complex capable of supporting activities across multiple technologies and business models (including customer dedicated or multi-purpose).
The concept of these manufacturing complexes involves preinvestment in the shell building, which then enables a fast fit-out and the ability to leverage pre-existing infrastructure.
In the case of dedicated assets, customers have complete freedom in the facility design and implementation. Contracts are designed to take the project specific objective and risk into account, through re-purposing or ramp-down fees. For multipurpose assets, this model gives us the opportunity to de-risk our investment by securing anchor customers.
The first two facilities became ready for fit-out in 2019 and we have seen significant progress since then, with two further buildings completed in 2023. A total of five facilities currently host a range of modalities including:
With a substantial proportion of capacity allocated to customers before it comes online, our model allows us to meet customer needs and manage risk, while ensuring we are set up to deliver long-term success.
